About Us – FAQ’s
1. How can I get a special deal?
Check out our Group Value dates.
2. How can I get great rates at multiple hotels?
To request a proposal at multiple hotels, click on Request For
Proposal and then click on the Multiple Hotel Proposal icon or contact our National
Sales Team.
3. What is the Privileged Planner™ program?
The Privileged Planner™ program is a recognition and reward program offered by SilverBirch Hotels & Resorts
to meeting planners. As a member you automatically receive great meeting benefits such as a welcome
gift and two rooms upgrade certificates upon signup, monthly “members only” prize drawings and additional
recognition, privileges, special offers and more. Sign
up now!
4. Who owns and operates this website?
GreatCanadianHotels.com and GreatCanadianMeetings.com are a registered domain names owned and operated
by SilverBirch Hotels & Resorts LP. SilverBirch Hotels & Resorts manages over 24 hotels
in cities and resorts across Canada including 12 different brand franchises and independent hotels,
see Question 5 below. SilverBirch Hotels & Resorts' headquarters are located at 1600, 1030
West Georgia, Vancouver, BC Canada V6E 2Y3. See About
Us for more information.
5. How will my personal information be used?
SilverBirch Hotels & Resorts does not sell or lend any personal information collected during
your visit online or to our hotels. It is our goal to learn more about you, so that we can ensure
your stay with us is satisfactory and to provide information about our programs and services that
may interest you. See our Privacy Policy.
6. There are many different hotels on this website, what is the affiliation with the national
hotel brands?
SilverBirch Hotels & Resorts is one of Canada's top performing hotel and resort management companies
with a focus on mid-market to upscale full-service hotels and extended-stay properties. The Company
also manages hotels and resorts for third-party owners with over 24 properties across Canada. SilverBirch
Hotels & Resorts has franchise agreements with leading hotel brands including
Radisson, Crowne Plaza, Ramada, Quality, Best Western and Hilton. In addition, the
Company manages many fine independent hotels including the Citadel Halifax Hotel or Mayfield Inn & Suites,
at West Edmonton, AB. See About Us for more information.
7. What are the check-in/check-out times?
Hotels have a standard check-in time beginning at 3 or 4pm (varies by hotel), and check-out time
before 11am or 12noon, (varies by hotel). Special arrangements can be made for large groups and
/ or meetings. Please notate your special requests in your proposal to us.
8. Do you allow pets?
Some pets are allowed in some hotels for an additional charge. Please contact the hotel directly
to determine costs and policies.
9. What is the exchange rate?
All rates are quoted in Canadian dollars unless specified otherwise. Please visit your bank for today’s currency
exchange or go to http://www.xe.com/ucc.
10. Are the hotels wheelchair accessible?
Each hotel has wheelchair accessible rooms in various room categories. Contact the hotels directly
for specific details.
11. What environmental practices are in place at the hotels?
Please visit our About Us section to learn out our commitment to
the environment.